FAQ

Questions and Answers

Ordering Questions & Order Status

Payments and Coupons

Shipping & Returns

Using My Account

Product Information

Getting Further Support


If you have additional questions not covered in this FAQ section, please contact our customer service representatives: contact form or call (800) 516-0433.


Ordering Questions & Order Status

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How do I place an order? (top)
Simply 1. click the vehicle manufacturers logo on the left,
2 select the year and model
3 select the parts you need repaired
4 add the vehicles VIN number for warrenty tracking and
5 click the "Repair Parts" button which will place the item(s) in your shopping cart.
At that point, you can continue to shopping or proceed to checkout. When you have finished you may make changes to your parts, click the "Checkout" button.

How do I place an international order? (top)
Go to our International Orders page to find out about our international shipping rates. Please note that there are certain shipping restrictions.

When is my credit card charged? (top)
Your card is charged on checkout. If there is a problem we are prompt to address any refunds.

How long does it take for the service order cycle? (top)
Repair of the cluster is typically 1-2 business days. Standard shipping takes approximatly 4-6 business days. Express delivery takes 2-3 business days if your order is placed by 1 p.m. PST. Overnight delivery takes just one business day if your order is placed by 1 p.m. PST.

Can I make changes to my order after it has been submitted? (top)
Simply contact our sales department and we will correct any problems.

What if I prefer not to place my order online? (top)
If for any reason you prefer not to complete your order online, AutoParts.Repair will gladly accept your order by phone or email. If you have additional questions and need to speak to a customer service representative, please call us toll-free in the US at (800) 516-0433 between 9 a.m. and 6 p.m. CST, Monday through Friday.

Does my browser need to be set to "accept cookies" to place an order? (top)
Yes. Your browser must accept cookies to complete a AutoParts.Repair order. Browsers generally accept cookies by default. However, you may need to change your settings to enable cookies if you're experiencing problems in the ordering process.

BrowserTo enable cookies

Internet Explorer 6 & 7

Go to Tools: Internet Options

Choose "Privacy" and adjust the slider until it says "Medium"

Click on the "Advanced" button; Make certain that "Override automatic cookie handling" is not checked

Firefox 2

Go to Tools: Options (on Windows) or Firefox: Preferences (on Macintosh)

Click on the "Privacy" icon

Make sure the checkbox next to "Accept cookies from sites" is checked and the "Keep until" selection is set to "they expire"

Safari 2

Go to Safari: Preferences, click on "Security" and choose "Accept Cookies - Always"

Once you turn it off, click "Edit …" to actually delete the content that is saved.

How do I cancel an order? (top)
Once an order begins the fulfillment process we are unable to modify it. Please call customer service in the US at (800) 516-0433 for additional information on what can be done for your specific order.

How do I track the status of an order? (top)
To view the status of a single order, visit the Orders page.


Payment and Coupons

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What methods of payment do you accept? (top)
We accept credit card payment in the form of American Express, Discover, Mastercard and Visa. 

Is it safe to use my credit card online? (top)
As you complete your order, you'll be asked for your name, address and credit card information. We use Secure Socket Layer (SSL) - the leading data encryption technology on the Internet - to send this personal information in an encrypted code to our servers. Only AutoParts.Repair can decode For more information on the safety of ordering online at AutoParts.Repair, please review our Privacy & Security  policies.

How do I apply a coupon towards my order? (top)
Enter the coupon code in the coupon field on the shopping cart process payment page and complete your order. You may only enter one coupon code per order.


Shipping & Returns

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How much shipping and handling will I pay? (top)
Shipping is FREE to all US based locations. Please contact us about international locations. We do offer overnight shipping at a surcharge.

What shipping carriers do you use? (top)
We use USPS abd UPS.

What is the return policy? (top)
AutoParts.Repair offers a refund for the full purchase amount less shipping costs.

What if my product arrives damaged? (top)
In the unlikely event that a product arrives damaged, please use our contact form or call us toll-free in the US at (800) 516-0433.

What is a core? (top)

When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them,replacing the faulty and/or worn components with original quality components, and restoring them to their original function.The testing and procedures are the same as the original equipment manufacturers.

How do I get the core deposit back? (top)

You can also send your core back to AutoParts.Repair's Fulfillment Center along with your Product and Core Return Form (reverse side of your shipping invoice) to receive your core refund. Returning the core allows parts to be remanufactured / recycled. Bringing back your core helps save our environment by keeping approximately 54,000 tons of cores out of landfills annually!


Using My Account

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Why do I need an account? (top)
An account is necessary to simplify your service experience and to monitor the status of your cluster repair . To get started create an account here.

How do I change my password? (top)
Go to Change Password to update your password. If you haven't already logged in, you'll be asked to log in with your e-mail address and current password. You'll then come to a screen that gives you the option to change your personal information. Simply fill in the fields you'd like to change and select Update when you're done.

If I misplace my password, how do I retrieve it? (top)
Go to Login and click on the Lost password? link to reset it.

How do I update my account information? Go to My Account and select Customer Info to make changes to your account, Addresses to make changes to your addresses.

How do I view my service order status? (top)
First login then select My Account at the top right. Go to orders on the left to view the status of your service order(s).


Product Information

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What if I have a question about a the repair service? (top)
If you have a specific question about the repair service you feel is not covered, please use our contact form or call us toll-free in the US at (800) 516-0433.

How do I submit a product testimonial or like? (top)
If you would like to write and submit a testimonial please visit the desired service and choose the link labeled "review this product" next to the stars.
Please be sure to complete all of the required fields. Also, you should pay particular attention to our guidelines as we will not post inappropriate or unrelated remarks. When your review is complete, click the "Preview" button, and then click the "Submit" button.

How do I submit a suggestion? (top)
Give us a call (800) 516-0433 to submit a product suggestion or use our contact form. A reply may not be received.

How do I file an Extended Service Plan claim on a product that is damaged or broken?  (top)
We no longer offer Extended Service Plans, however if you previously purchased an Extended Service Plan and your covered product fails call (800) 516-0433.


Getting Further Support

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Support Website

Please use our convenient support website to assist you in removing your module. 

 

E-mail
Please use our convenient online email form to submit questions to our knowledgeable Customer Care Representatives.

Phone
For customer service issues in the U.S., please call (800) 516-0433 between 9 a.m. and 6 p.m. CST, Monday through Friday.