Questions and Answers
- How do I place an international order?
- When is my credit card charged?
- How long does it take for my order to be delivered?
- Can I make changes to my order after it has been submitted?
- What if I prefer not to place my order online?
- Does my browser need to be set to "accept cookies" to place an order?
- How do I cancel an order?
- How can I track the status of an order?
- What methods of payment do you accept?
- What is PayPal®?
- Is it safe to use my credit card online?
- How do I apply a coupon towards my order?
- How much shipping and handling will I pay?
- What shipping carriers do you use?
- What is the return policy?
- What if my product arrives damaged?
- Why do I need an account?
- How do I change my password?
- If I misplace my password, how do I retrieve it?
- How do I update my account information?
- How do I view my service order status?
- What if I have a question about a the repair service?
- How do I submit a review?
- How do I submit a suggestion?
If you have additional questions not covered in this FAQ section, please contact our customer service representatives: contact form or call (800) 516-0433.
Ordering Questions & Order Status
How do I place an order? (top)
Simply 1. click the vehicle manufacturers logo on the left,
2 select the year and model
3 select the parts you need repaired
4 add the vehicles VIN number for warrenty tracking and
5 click the "Repair Parts" button which will place the item(s) in your shopping cart.
At that point, you can continue to shopping or proceed to checkout. When you have finished you may make changes to your parts, click the "Checkout" button.
When is my credit card charged? (top)
Your card is charged on checkout. If there is a problem we are prompt to address any refunds.
How long does it take for the service order cycle? (top)
Repair of the cluster is typically 1-2 business days. Standard shipping takes approximatly 4-6 business days. Express delivery takes 2-3 business days if your order is placed by 1 p.m. PST. Overnight delivery takes just one business day if your order is placed by 1 p.m. PST.
Can I make changes to my order after it has been submitted? (top)
Simply contact our sales department and we will correct any problems.
What if I prefer not to place my order online? (top)
If for any reason you prefer not to complete your order online, AutoParts.Repair will gladly accept your order by phone or email. If you have additional questions and need to speak to a customer service representative, please call us toll-free in the US at (800) 516-0433 between 9 a.m. and 6 p.m. CST, Monday through Friday.
Does my browser need to be set to "accept cookies" to place an order? (top)
Yes. Your browser must accept cookies to complete a AutoParts.Repair order. Browsers generally accept cookies by default. However, you may need to change your settings to enable cookies if you're experiencing problems in the ordering process.
Browser To enable cookies
Internet Explorer 6 & 7
Go to Tools: Internet Options
Choose "Privacy" and adjust the slider until it says "Medium"
Click on the "Advanced" button; Make certain that "Override automatic cookie handling" is not checked
Go to Tools: Options (on Windows) or Firefox: Preferences (on Macintosh)
Click on the "Privacy" icon
Make sure the checkbox next to "Accept cookies from sites" is checked and the "Keep until" selection is set to "they expire"
Go to Safari: Preferences, click on "Security" and choose "Accept Cookies - Always"
Once you turn it off, click "Edit …" to actually delete the content that is saved.
How do I cancel an order? (top)
Once an order begins the fulfillment process we are unable to modify it. Please call customer service in the US at (800) 516-0433 for additional information on what can be done for your specific order.
Payment and Coupons(top)
What is PayPal? (top)
PayPal is the trusted leader in online payments, enabling buyers and businesses to send and receive money online. PayPal has more than 100 million member accounts in 103 countries and regions. It's accepted by merchants everywhere, including eBay. Learn more.
Is it safe to use my credit card online? (top)
As you complete your order, you'll be asked for your name, address and credit card information. We use Secure Socket Layer (SSL) - the leading data encryption technology on the Internet - to send this personal information in an encrypted code to our servers. Only AutoParts.Repair can decode For more information on the safety of ordering online at AutoParts.Repair, please review our Privacy & Security policies.
How do I apply a coupon towards my order? (top)
Enter the coupon code in the coupon field on the shopping cart process payment page and complete your order. You may only enter one coupon code per order.
Shipping & Returns(top)
How much shipping and handling will I pay? (top)
Shipping is FREE to all US based locations. Please contact us about international locations. We do offer overnight shipping at a surcharge.
What shipping carriers do you use? (top)
We use USPS abd UPS.
What is the return policy? (top)
AutoParts.Repair offers a refund for the full purchase amount less shipping costs.
Using My Account(top)
How do I change my password? (top)
Go to Change Password to update your password. If you haven't already logged in, you'll be asked to log in with your e-mail address and current password. You'll then come to a screen that gives you the option to change your personal information. Simply fill in the fields you'd like to change and select Update when you're done.
How do I update my account information? Go to My Account and select Customer Info to make changes to your account, Addresses to make changes to your addresses.
What if I have a question about a the repair service? (top)
If you have a specific question about the repair service you feel is not covered, please use our contact form or call us toll-free in the US at (800) 516-0433.
How do I submit a product testimonial or like? (top)
If you would like to write and submit a testimonial please visit the desired service and choose the link labeled "review this product" next to the stars.
Please be sure to complete all of the required fields. Also, you should pay particular attention to our guidelines as we will not post inappropriate or unrelated remarks. When your review is complete, click the "Preview" button, and then click the "Submit" button.
How do I file an Extended Service Plan claim on a product that is damaged or broken? (top)
We no longer offer Extended Service Plans, however if you previously purchased an Extended Service Plan and your covered product fails call (800) 516-0433.
Getting Further Support(top)
Please use our convenient support website to assist you in removing your module.
Please use our convenient online email form to submit questions to our knowledgeable Customer Care Representatives.
For customer service issues in the U.S., please call (800) 516-0433 between 9 a.m. and 6 p.m. CST, Monday through Friday.